Telephone banking is a great boon to the elderly. It provides the opportunity to pay bills and transfer money without the necessity of visiting the local bank , particularly in the winter.
However, 'advances' in technology are now making it more difficult. Whereas originally, you phoned and got through to an advisor, now a recorded female voice asks you to key in your 16 digit debit card number. That provides the elderly with the opportunity, on their handset, to miscue any one of 16 numbers.
It was by accident that I learnt that, if you ignored the instruction and the voice which said :
" I'm sorry I didn't understand that," you were put through to an advisor and could do your transaction in the good old fashioned way of talking to another human being.