I read in my Sunday newspaper of the case of a 88 year old lady, suffering from Alzheimers, who had made calls to the 'speaking clock' all hours of the day and night. The poor old thing had made one thousand calls every quarter and had chalked up a bill of £1,500.
When her daughter tried to obtain a refund, B.T., a multi-million pound company, offered £360, representing the last quarter's bills.
The Newspaper investigator followed up the case but reported :
' I got absolutely nowhere with B.T. It refused point blank to reconsider its initial offer and, as you have not accepted it, even this has now been withdrawn.'
Britain today. Sad.
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